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Do you have a custom jewelry department?
All our jewellery is bought from a UK and customised with your loved ones ashes, hair, sand, grass etc in the colour of your choice. Don't see the colour you want then please email us or write the colour in comments when ordering and we will do our best to get the colour you require.
What’s the best way to care for my resin jewellery?
We made a personal choice to use resin to make the keepsakes more affordable for everyone. Resin jewellery is pretty hard-wearing but to get the best out of your pieces and ensure they last a lifetime please try to adhere to the following advice. This will keep your pieces looking their best and save you having to pay for the resin jewellery to be replaced.
Scrapes
Try to avoid bumping and scratching or sleeping in your resin jewellery. This could damage your jewellery piece. If your piece has an accident, pop us a photo and we will give you some advice. We can repair or recast for a fee, so long as the resin has not had a reaction to something.
Water
Do NOT submerge your jewellery pieces in water. Resin is NOT waterproof, only water resistant. So please remember to remove your jewellery before showers, swimming, washing up etc.
Sunlight
Store your jewellery out of direct sunlight. Prolonged exposure to direct sunlight can cause the resin to discolour and soften.
Smoking
If your piece is in regular contact with smoke it will usually yellow. However, some of our smoking resin jewellery clients have worn their pieces for years without discolouration.
Chemicals
Avoid exposing your jewellery to harsh chemicals and cleaning products. This includes perfume, hair spray, cleaning solutions, nail polish remover, antibacterial hand sanitiser etc. Solvents will react with the epoxy and cause it to become scaly, yellow, chip or break down completely.
How do I care for my sterling silver?
Silver will usually tarnish eventually. We mostly use 925 sterling silver. Silver will tarnish faster under certain conditions. Humidity, air quality (such as living near the sea), even body chemistry will affect how quickly it tarnishes. Some makers rhodium plate their silver, which hardens it and makes it tarnish-free, but that will wear off over time and leave a patchy effect. It would need to be re-coated.
To polish your silver jewellery please use a polishing cloth but be careful not to use it on the resin part of the piece. Gently rub it on your charm bead cores, cufflinks, stacking rings etc to bring out the shine. You can have your silver professionally polished but they need to be careful to cover the resin.
What if I've forgotten to care for my resin jewellery?
If your piece has dulled or scratched (usually because of chemicals, perfume or scraping), you can apply a top coat with no wipe top coat UV nail varnish. You will need a UV nail lamp to cure it. If this doesn’t work out for you, we can always remove this if necessary. Usually for a repair it is easier for us to remake the piece from scratch, recycle the metal from the first piece and return the original resin stone/charm/sphere.
If your piece has yellowed then it will need to be remade from scratch; please be very very careful to follow all the instructions above to keep it looking its best for as long as possible
Is your jewellery hallmarked?
Yes all items are British hallmark quality solid silver { 925} most items are stamped sil or 925. Only items over approx. 7.8 grams legally need a hallmark.
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Yes all items are British hallmark quality 9ct gold.
Which payment methods do you accept?
Only Paypal At current but we are working on this and more options will be available soon.
Whats your returns and refund policyt?
Resin ashes jewellery
As your product is crafted with your loved ones ashes it is strictly none refundable unless your item is faulty.
We photograph all of our items before they leave us so we can record the quality of the item however should a problem arise we will do our upmost to rectify this for you.
In the extremely rare instance that a problem should arise, please contact us immediately at keepsakes.remember.me@gmail.com and we will do out upmost to put this right.
Personalised product
As your product is personalised they are not eligible for a refund however should a product arrive damaged, faulty or incorrect we will replace this item for you.
How long will my products take?
Ashes jewellery
Ashes collection kits will be posted out to you within 2-3 working days from placement of order.
We aim to turn around orders within 2-3 weeks however this is dependant on time of year and reliant on you sending your loved ones ashes back to us in a timely manor.
All ashes keepsakes are posted back to you signed for delivery with Royal Mail.
Keepsake items (non ashes)
We aim to post your items out within 5-7 working days dependant on time of year. If your order is running late we will contact you to let you know.
Personalised keepsakes are sent out to you via 2nd class Royal Mail as standard with upgrade options available.
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